PK31 Privacy Policy –
Your Data, Handled Carefully

PK31 is an online entertainment platform operating at pk31.win, offering casino games, slot games, live casino, and fish games to adult players in Pakistan. When we say "PK31", "we", "us", or "our" in this document, we are referring to the platform and the team responsible for running it.

We are the data controller for the personal information you provide when registering and using PK31. This means we are responsible for how your data is collected, stored, processed, and protected. If you have any questions about this Privacy Policy or about your personal data, you can reach our team at [email protected] — the email address is provided as plain text only and is not a clickable link.

We collect personal information in two ways: information you actively provide to us, and information that is collected automatically when you use the platform.

Information you provide directly:

• Full name as it appears on your official identification (CNIC or passport).
• Mobile number registered in your own name.
• Date of birth — used to verify that you meet the 18+ age requirement.
• Account credentials, including your chosen username and encrypted password.
• Payment account details (JazzCash number, Easypaisa number, bank account, or card details) used for PKR deposits and withdrawals.
• Identity verification documents submitted during the KYC (Know Your Customer) process — typically a copy of your CNIC.
• Communications you send us via support chat, email, or any other channel.

Information collected automatically:

• IP address and approximate location derived from it.
• Device type, operating system, and browser version.
• Session timestamps — when you logged in and out.
• Game history — which games you played, bet amounts, outcomes.
• Transaction history — deposits and withdrawals in PKR, timestamps, and payment methods used.
• Clickstream data — which pages and features you interact with during a session.
• Cookies and similar tracking technologies (see Section 6).

Everything we collect serves a specific purpose. The table below summarises the main uses of your personal data and the reason we are entitled to process it:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Account suspensions triggered by automated fraud detection are always reviewed by our team before a final decision is made.

PK31 processes all financial transactions in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, bank transfers, and debit or credit cards. When you make a deposit or request a withdrawal, your payment details are handled with strict controls in place.

Full card numbers and mobile wallet PINs are never stored on PK31's servers. Sensitive payment credentials are handled directly by our payment processing partners using industry-standard encryption. What we retain is a record of the transaction — the amount in PKR, the payment method type, the timestamp, and a masked reference to the account used — so we can maintain accurate financial records and resolve any disputes.

• Payment accounts must be registered in your own name. This is a fraud prevention measure and is checked during the verification process.
• Transaction records are retained for a minimum period required to comply with financial record-keeping obligations.
• Chargeback activity is flagged and investigated. Fraudulent chargebacks may be referred to the relevant payment network or authorities.

PK31 does not sell your personal data to third parties. We do not share your information with advertisers or data brokers. However, to operate the platform and fulfil our obligations to you, we work with a limited number of trusted service providers and may be required to share data in specific legal circumstances.

Categories of third parties who may receive your data:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners — to complete your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC services that help us verify CNIC documents and confirm age eligibility.
• Game providers: The studios and technology providers whose games run on PK31. They may receive anonymised session data to deliver game content and maintain RNG certification.
• Platform infrastructure providers: Hosting and cloud services that store and process data on our behalf under strict data processing agreements.
• Fraud prevention and security services: Tools that help us detect unusual account activity, protect against money laundering, and maintain platform integrity.
• Legal and regulatory bodies: Where we are required by law to disclose information — for example in response to a valid legal request or to report suspicious financial activity.

All third-party service providers are contractually required to handle your data only for the purposes we specify and to maintain appropriate security standards. We do not permit them to use your data for their own marketing purposes.

PK31 uses cookies and similar browser-based technologies to make the platform function correctly and to understand how players interact with it. A cookie is a small file stored in your browser that allows a website to recognise your device on return visits.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These handle your login session, keep your account secure, and remember your preferences during a session. You cannot opt out of these without stopping use of the platform.
• Analytics cookies: Help us understand which parts of the platform are most used, how long sessions typically last, and where players encounter issues. This data is aggregated and does not identify you individually.
• Preference cookies: Remember settings you have chosen, such as display preferences, so you do not have to set them each time you visit.
• Security cookies: Help detect unusual activity and protect your account from unauthorised access attempts.

Most browsers allow you to control cookies through their settings — you can block or delete cookies if you prefer. Keep in mind that blocking essential cookies may prevent parts of the PK31 platform from working correctly, including the login function.

We keep your personal data for as long as your account is active and for a reasonable period afterwards. Specific retention periods depend on the type of data:

• Account and identity data — retained for the lifetime of your account plus a minimum period after closure to handle any disputes, chargebacks, or legal queries that may arise.
• Transaction records — PKR deposit and withdrawal records are retained for a minimum of five years to comply with standard financial record-keeping requirements.
• Game history — retained for a minimum of 12 months from the date of each session to allow for dispute resolution and responsible gaming reviews.
• Support communications — chat logs and email exchanges are retained for 24 months from the date of the last message in a thread.
• KYC documents — CNIC copies and other verification documents are retained for the duration of your account and for a defined period after closure in line with anti-money-laundering best practice.

When data reaches the end of its retention period and there is no ongoing legal requirement to keep it, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

Protecting your personal data is something we take seriously. PK31 applies a range of technical and organisational measures to keep your information safe from unauthorised access, loss, or misuse.

• Encryption in transit: All data exchanged between your device and PK31's servers is encrypted using TLS (Transport Layer Security). You will see HTTPS in the browser address bar when using the platform.
• Password hashing: Your account password is never stored in plain text. It is processed through a strong one-way hashing algorithm so that even in the unlikely event of a data breach, your actual password cannot be recovered.
• Access controls: Only authorised PK31 staff with a specific operational need can access player account data. Access is logged and audited regularly.
• Session management: Inactive sessions are timed out automatically. You are advised to log out when using a shared or public device.
• Fraud monitoring: Automated systems monitor accounts for unusual activity patterns and flag them for review.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. If you have reason to believe your account has been compromised, change your password immediately and contact our support team.

As a player on PK31, you have rights over your personal data. Here is what you can ask for and how each request works in practice:

PK31 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the registration process and can be requested at any point during account use.

If we discover or receive a credible report that a registered account belongs to a person under 18, we will immediately suspend the account, initiate a review, and close it if the underage status is confirmed. Any funds deposited will be returned to the original payment source after verification. No gaming activity conducted during an underage session will be considered valid.

Parents and guardians who believe a minor has accessed PK31 should contact our support team immediately. We will act promptly on all such reports.

PK31 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When we make material changes, we will notify registered players through the platform or via your registered mobile number. The "Last Updated" date at the top of this page will always reflect when the most recent version was published.

We encourage you to check this page periodically. Continued use of PK31 after a policy update has been communicated means you accept the revised terms. If you disagree with any changes, please stop using the platform and contact us to close your account.

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please get in touch:

• Email: [email protected] (plain text only — not a clickable link)
• In-platform support: Log in to your account and use the live support chat during available hours.
• FAQ: Quick answers to common questions are on our FAQ page.

When contacting us about a data request, please include your registered mobile number so we can locate your account and process your request efficiently. We do not charge any fee for data access or correction requests.